Honest observability for your ecommerce.
CustomersWay is designed to tell you only what matters: when something on your site is impacting sales or your customers’ experience. No convoluted dashboards or impossible setups.
What CustomersWay really is
CustomersWay is an observability system for ecommerce that prioritises peace of mind over pretty charts.
It doesn’t try to replace your analytics or BI: it focuses on detecting when something breaks, degrades, or stops working as it should in your store.
The goal is simple: you find out about problems from a clear, actionable alert – not from your customers.
How CustomersWay works under the hood
Behind a simple interface, CustomersWay follows a clear flow designed not to add more complexity to your day-to-day.
Step 1
Install a small script
You add a small script to your ecommerce (just like an analytics tag or pixel). No need to rebuild or change your stack.
Step 2
Collect real signals
We collect errors, load times, failing resources and key events on the pages that matter most to your business.
Step 3
Detection & alerting engine
An engine analyses trends, thresholds and sudden changes to decide when something deserves an alert and when it doesn’t.
Step 4
Actionable alerts
When something breaks or degrades, you receive a contextual alert, without having to log into dashboards every day.
What the MVP detects today
In this first phase the focus is on the issues that hurt ecommerce the most when no one is looking.
Critical errors
Requests returning 5xx, JavaScript breaking key flows, endpoints that stop responding, and crucial resources that fail to load.
Real performance
Abnormal load times, progressive degradation and latency spikes on pages that matter for conversion.
Broken routes and funnels
Purchase steps or key routes where suddenly more users drop off than usual.
Problematic images
Broken or oversized images that slow down category pages, listings and product detail pages.
How alerts work
CustomersWay is built around a simple idea: if everything is fine, you shouldn’t have to think about the tool.
- • We notify you only when something gets worse or breaks in a meaningful way.
- • Alerts focus on impact: issues that affect experience and revenue.
- • You can use CustomersWay as a daily “everything is OK” if you want, but you don’t depend on dashboards.
- • The goal is for you to live more calmly, not to give you one more screen to read.
Where the product is heading
CustomersWay starts focused on ecommerce stability, but the goal is to be with you beyond “it just works”.
- • More detectors (content, technical SEO, conversion shifts).
- • Richer alert context so you know what to look at first.
- • More notification channels and per-project / per-country settings.
- • A natural integration with the roadmap so you know what’s coming next.
What CustomersWay is NOT
- • It’s not yet another dashboard full of data you have to check every day.
- • It’s not a replacement for your analytics or BI.
- • It’s not a vanity tool to show off in the office.
- • It’s not a toy: it’s meant for projects where failure genuinely matters.
Try CustomersWay while it’s being built with you
If you want your ecommerce to be part of the validation phase, you can request Early Access and use CustomersWay while we decide together where it grows.