Do you have questions about CustomersWay?

CustomersWay is a web monitoring platform that analyzes real user experience to detect errors, SEO issues, broken links, unoptimized resources, and performance metrics. Its goal is to eliminate noise and prioritize issues by impact so you can fix first what affects your website the most.

To install CustomersWay on your website, you simply need to paste our script into your page or in Google Tag Manager.

As soon as the script is installed, within seconds you will start seeing in our dashboard the incidents your users experience on your website.

Currently data is stored for 90 days.

It means CustomersWay analyzes what happens when real users browse your website: JavaScript errors, loading issues, failing resources, response times, and other technical data. This makes it possible to detect problems that may not appear in one-off tests or manual audits.

Google Analytics helps you understand traffic, conversions, and overall behavior. CustomersWay focuses on detecting technical issues that impact user experience, such as errors, broken links, unoptimized resources, SEO issues, and loading times. Both tools can coexist, but they answer different questions.

While there are many monitoring tools on the market, CustomersWay focuses on ordering incidents by impact on your website, prioritizing by recurrence and severity. We also work to remove unnecessary metrics and data so you can spot issues at a glance and act without analyzing complex dashboards or thousands of logs.

CustomersWay does not use cookies or persistent browser storage (such as localStorage or sessionStorage) in the injected script. The tool focuses on technical site analysis (SEO, performance, errors, etc.) and is designed to minimize the collection of identifiable data. Its use is aligned with applicable European data protection and privacy regulations (GDPR).

CustomersWay analyzes only technical website data, such as SEO errors, broken links, performance issues, optimization issues, or functional incidents. The tool does not access databases, orders, user accounts, or visitors personal information. The analysis is limited to the structure and technical behavior of the website.

No. CustomersWay is designed to be extremely lightweight and not affect your website performance. To detect incidents in real time, a small script of approximately 42 KB is installed. This script is optimized for minimal resource usage and strictly limits the number of events sent to avoid unnecessary bandwidth consumption. The script does not modify website behavior or interact with the database, and only collects technical information needed to detect errors, performance issues, or incidents on the site.